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General
Questions
Why should I use
Bill Payer?
Who can I pay?
How much does Bill Payer cost?
How do I pay my bills?
What do I need to get started?
Can I still use paper checks, like I do now?
Payment Questions
When does the money come out of my account?
How do I know if a payment was sent?
How do I know if a payment was made?
Can I view the payment history for a specific
creditor?
How do I know whether a creditor will receive
electronic payment or a check?
What happens if I send a payment but don't
have enough money in my account?
Who do I contact for help?
Can I stop payments?
Why do some of the payments in my payment history show
as cleared when others show as processed?
Delivery Questions
How long does it take payments to reach my creditor?
I just set up a new Bill
Payer payee and it says that the payment will take 8 business
days -- why does it take so long for a payment to get there?
Why do some of my payments take
6 or 8 business days to deliver when other payments only
take 2 business days?
Returned
or Failed Payments
I had a direct deposit to
my account today, however my bill payment
failed. Why did this happen when
I had a deposit the same day?
Why was my payment
returned due to an invalid account number when the
payment has been accepted in the past?
Why was my payment
returned due to an invalid address?
I
have funds in my checking account but I received a message
that my bill could not be
paid due to insufficient funds. Why did I get this message?
Why
should I use Bill Payer?
You'll
love saving time -- and money -- with Bill Payer, Online
Banking's electronic bill payment service. Bill Payer eliminates
the
chore of writing out checks (which means purchasing less
checks, too), buying stamps, and running to the post office.
It works with SELCO Community Credit Union's checking account and
you
can pay
virtually any creditor or merchant in the United States.
Payments to many companies may also be made just two days
in advance
of the due date.
Who
can I pay?
You can pay virtually anyone in the United States- the local
florist, your mortgage lender, even your paper carrier.
How
do I pay my bills?
Very easily. With Online Banking's Bill Payer and your
secure access code, you set up your bills to be paid from
your SELCO checking
account. You create a master list of all payments that
you make on an individual or reoccurring basis. Once you
have
set up your list of payees, you need only enter the amount
and the date. The rest is handled for you automatically.
And, you can set up "fixed payments" (like your monthly
mortgage, auto loan payment, etc.). These fixed payments
will be automatically
made for you -- without having to enter the dollar amount
and date each time.
How
long do payments take to reach my creditor?
Arrival time depends upon the method of
payment:
METHODS OF PAYMENT:
1.
Electronic funds
transfer:
Creditors receive your payment
and payment information through a secure electronic transmission.
Creditors who are able to receive
electronic payments usually receive your payment within
2-4 business days.
2. By mailed check:
Check issued by SELCO Community Credit Union in your name and mailed
to the payee you have designated. Creditors who can only
receive payments by mail usually receive your payment within
4-6 business days.
In some instances
it may take longer for your payment to reach your creditor
as compared to mailing
your payment to the creditor from your residence.
Payment Delivery
Guidelines:
Electronic payments: 2-4 business days
Check payments: 4-6 business days
When you set up a new payee it will always inform you that
it will take up to 8 business days to deliver because it
is a new request and
needs
time to determine whether the scheduled
payment can be received electronically or by mail. If you
set up a new payee and then check back in 2-3 business
days,
the
delivery
time
will
have adjusted to either 2 or 6 days depending on whether
that payee can accept electronic payment.
When does SELCO Community Credit Union take the money
out of my account?
Your checking account will be debited on the date
you scheduled your payment to be paid.
Can
I still use paper checks, like I do now?
Yes. You can write checks anytime.
What
happens if I set up a payment but I do not have the funds
in my account?
Keep in mind that using Bill Payer Plus is just like writing
a check. You must have sufficient money in your account.
What
do I need to get started?
If you already use Online Banking, simply click the link
that says "Pay Bills" and follow the instructions
from there. If you haven't signed up for Online Banking
yet, click
here or call (541) 686-8000 to sign up.
Can
I stop payments?
If you change your mind on a future-dated payment, you
may change the payment as long as it has not yet been processed.
Mailed Check Payments: You can stop Bill Payer payments
that are sent by mailed check. There is a $10 fee
for this service. Please contact
SELCO to request a stop
payment for mailed payments.
Electronic Payments: You
cannot stop electronic payments once they have been submitted
-- contact the payee in question to
discuss a
refund.
How
do I know if a payment was sent?
There are several ways to verify
that a payment was sent. The best
way is to look at your transaction
history
and verify that you had a withdrawal
for the payee in question. You can also look at your Payment
History in Bill Payer and it will list payments that have
been sent. Bill Payer will send you a message if
it is unable to send a payment due to insufficient funds.
How
do I know if a payment was made?
There are several ways to verify that a payment was made:
Mailed Payments: Your
Payment History in Bill Payer will be updated from ‘processed’ to ‘cleared’ once
the check clears. You
can also contact the payee that you sent the payment to
to verify that they received it. Also, we can order
a check copy of your payment to provide proof of payment
if your payee disputes that they have received payment
(there is a $5 charge for this service).
Electronic Payments: Your
Payment History in Bill Payer will be updated from ‘processed’ to ‘cleared’ once
the electronic transfer has been made. You can also contact
the payee that you sent the payment to and verify that
they have received it. Also, we can provide you with a
proof of electronic transfer if your payee disputes that
they have received payment (there is no charge for this
service).
Can
I view the payment history for a specific vendor?
The Payment List page found under Bills contains a comprehensive
list of all bill payment transactions entered through Bill
Payer. This list can be filtered by payee or by date range.
By default, the bill payment transactions for all payees are
listed for the date range 30 days in the past until 30 days
in the future. To change the filter, scroll down to the bottom
of the list to choose the payee and date range, and then click
on the Retrieve button.
How
do I know whether a creditor will receive electronic payment
or a mailed check?
Bill Payer Plus will determine the amount of
time after it reviews your payee in question. When
you first add a payee, Bill Payer states that it will take
8
business days. Wait 2-3 business days after
adding
that payee and then login to Bill Payer and click on View/Edit
Payees. The number of days to actually deliver the payment
will have been adjusted to 2-4 days for electronic payments,
and
4-6 days
for check payments.
Whom
do I contact for help?
You have several options available. Click "Help" within
Bill Payer for information such as how to
perform
a particular
task.
We also recommend that you use the built-in e-mail feature
available under Info Desk, or contact
SELCO by email or by calling (541) 686-8000.
How
much does Bill Payer cost?
Bill Payer is no-cost for all SELCO Members. Pay
as many bills as you want each month and will
never charged a fee.
Why do some of my bill payer payments
take 6 or 8 business days to deliver when other payments I
have only take 2 business days to deliver?
The reason for this is that some companies accept electronic
delivery of payments and some companies do not. If you have
a payment that takes 2 business days to deliver, then that
payment is being sent via electronic delivery. If your payments
takes 6 or 8 business days to deliver, then that payment is
being sent through the mail in the form of a check. When a
company that has not been able to accept electronic payment
delivery becomes able to, our Online Banking will automatically
update your payee information so that your payments are delivered
electronically.
Why did I get a message
saying that my payment was returned due to an invalid account
number when the payment has been accepted in the past ?
Companies occasionally change their account numbers or account
number formats and this may cause your payment to be returned.
If you receive a message stating this you should contact the
company you were attempting to pay and verify your account
number with them. If your account number or account number
format has changed you will need to delete the payee in bill
payer and then add the payee again with the correct account
number.
Why was
my payment returned due to an invalid address?
Companies occasionally change their payment delivery address
and this may cause your payment to be returned. If you receive
a message stating this you should contact the company that
you were attempting to pay and verify the payment address
with them. If their address has changed you will need to delete
the payee in bill payer and then add the payee again with
the correct address.
I have funds in my checking account
but my bill could not be
paid due to insufficient funds. Why did I get this message
when I had funds available?
When you first log in to Bill Payer your default account is
set to be your membership shares. If you want your checking
to be your default account you will need to log into online
banking, click on the Pay Bills link, and then select the
Change Default Bill Pay Account link from the menu on the
left hand side of the screen and then switch your default
bill payment account to your checking account.
I had a direct deposit
to my account today, however my payment
failed due to insufficient funds. Why did this happen when
I had a deposit the same day?
Bill payments are processed at 6:30
am before any direct deposits are processed. In order for
your bill payment to be sent you need to ensure that all necessary
funds are in your account by 6:30 am on the day you have the
payment scheduled for.
Why do some of the payments in my Bill
Payer payment history show as cleared when others show
as processed?
If payments are sent via electronic delivery
they will show up as processed in your payment history.
Payments that are sent via a check in the mail will show
as processed until the check’s clear our Bill Pay vendor’s
account, then your payment history will be updated and those payments
that are sent via a check will show as cleared.
I just set up a new
Bill Payer payee and it says that the payment will take 8 business days,
why does it take so
long for a payment to get there?
When you first set up a Bill Payer payee
the default delivery time is 8 days. Our Bill Payment vendor
will then determine how that payee accepts payments and
then they will update the delivery
time for that payee. The payee may accept electronic payments or they
may need to have
a
check mailed to them. Electronic payments take 2 business
days to deliver and check payments can take 6-8 business
days to deliver. |
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1-800-445-4483