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eStatements
~ Frequently Asked Questions
Visit
the eStatement main page
General
Questions
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What are eStatements?
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Why do I have to provide my email address to sign up for
eStatements?
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How do I sign up for eStatements?
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Do I have to be an Online Banking user of SELCO Community Credit Union
in order to view my statements online via eStatement?
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Is my eStatement account information secure?
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How soon after signing up will I be able to view my statement?
- How
long will my eStatements remain online?
- How do I receive and display my eStatements?
- Will my electronic statements look the
same as my regular printed statements?
- Will I receive email notification when
my statement is available?
- Will my e-statement be available if for
some reason I don't receive my email notification?
- What do I need to view my statement online?
- What is Adobe Acrobat Reader and why do
I need it?
- What Web browsers can I use to access
e-statements?
- How can I view statements for previous
months?
- How do
I save eStatements to my Computer?
- Will
I still receive paper statements?
Account & Access-Related Questions
-
How do I change the email address that e-statement notifications
are sent to?
- Can I have my eStatement email notification
sent to two different email addresses?
- How do I get my eStatement if I accidentally
delete the e-mail notification that my statement is ready?
- How do I cancel eStatements?
- Can I receive a printed statement if my
computer isn't working or I need one for some reason?
- Can I view my credit union’s MemberNotes
newsletter online?
- Can my VISA® account statement be
viewed?
- Can I receive my monthly statement electronically and my VISA® statement via paper delivery?
- Whom do I contact about statement discrepancies?
- Do I need to have cookies enabled in order to log into the eStatement website?
- I have Windows XP and when I download and try to open my eStatement
it says
that a preview is not available. Why can’t I see my eStatement?
Q: What are eStatements?
A: eStatements are a safe, convenient and no-cost option that allows you to view, print and download your monthly or quarterly SELCO Community Credit Union account statements from a secure Web site, which will take the place of your mailed paper statement. When you elect to recieve eStatements, you will no longer receive paper statements through the mail.
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Q: Why do I have to provide my email address to sign
up for eStatements?
A: You will be notified via email when your eStatement
is ready to be viewed.
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Q: How do I sign up for eStatements?
A: To sign up for eStatements, simply click on the "eStatements" link located within Online Banking.
Read the disclosure and click "Agree", then enter the email address you would like your eStatement notifications to be sent to (required). If you are not signed up for Online Banking please click here to sign up.
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Q: Do I have to be an Online Banking user of SELCO Community Credit Union in order to view my statements online via eStatement?
A: Yes, you must sign up for Online Banking in order to receive eStatements. If you are not signed up for Online Banking please click here to sign up.
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Q: Is my eStatement account
information secure?
A: SELCO Union has implemented
a security system that safeguards your money and keeps
your account
information completely private. These security techniques
include user authentication, data encryption, and the
use of secure servers, which are designed to keep out
potential intruders. SELCO Community Credit Union's eStatement
website uses Secure Socket Layer (SSL) protocol to encrypt
sensitive data prior to transmission over the Internet
so it is protected from anyone attempting to read it
in transit. The SSL protocol consists of the highest
level of data encryption available today (128-bit). Online
log monitoring and analysis are conducted to detect break-in
attempts and other problems. There is strong encryption
between the client and Web server, as well as between
the Web server and back-end systems.
Also,
no member information is stored on the Web server that
is accessed by the public. Member information is safeguarded
behind layers of security, which include automatic log
out, encryption, firewalls, and PIN lockout.
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Q: How soon after signing up will I be able to view my statement?
A: If you have a new account, you will not have an eStatement until your first statement is generated. If you are an existing member, you will be able to see your past statements immediately upon signing up.
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Q: How long will my eStatements remain online?
A: SELCO's eStatement program provides eStatements for 12 months of the year, including the current month. You will only be able to view 12 months worth of statements at any one time. In other words, when the most recent statement is added, the oldest statement will be removed so that you continually have a rolling 12 months of statements. If your account has not been open longer than 12 months your statements will only go back to when you opened your account, and build up to 12 months worth from there.
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Q: How do I receive and display my eStatements?
A: We will send notification to your designated e-mail address monthly, when you would normally receive your paper statement. When you receive this e-mail, you can access your available eStatements by logging into Online Banking, clicking on the “eStatements” link and then selecting the date of the statement you wish to view.
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Q: Will my electronic
statements look the same as my regular printed
statements?
A: Your electronic statements will look similar to
your printed statements and will contain all the information
that you previously received by mail.
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Q: Will I receive
email notification when my statement is available?
A: Yes. You will receive an e-mail to notify you that
your statement is ready to view online.
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Q: Will my eStatement be available if for some reason I don't receive my email notification?
A: Yes. Your actual eStatement is independent of your email notification. If you do not receive your email notification, please log in to Online Banking, click on the “eStatements” link and then in the eStatement site click on the “Change Email” link and ensure that we have your correct email address on file.
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Q: What do I need
to view my statement online?
A: The minimum requirements
for eStatements are:
· Web browser that supports 128-bit encryption
· Processor Speed: 486 or higher
· Modem Speed: 28.8 Kbps or higher
· Monitor Size: Any size, 800x600 resolution or higher
· Memory Size: 16MB or higher
· Javascript enabled browser (javascript must be enabled. Learn
how here)
· Your browser's "Cookies" must be enabled. Learn how here.
· Adobe(R) Acrobat
Reader(tm) Click
here to get
Acrobat Reader now by downloading
this no-cost
software plug-in from the Adobe web site.
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Q: What is Adobe
Acrobat Reader and why do I need it?
A: Adobe® Acrobat® Reader is no-cost software
used to print and view electronic forms. You need
to have a recent version of this software installed on
your computer
that will allow you to download, display or print your statement or images.
Click "Get
Acrobat Reader" to download the software.
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Q: What Web browsers can I use to access eStatements?
A: In order to access eStatements you must use either Netscape® 4.08 or higher, Microsoft® Internet Explorer 4.08 or higher, Safari 1.2 or higher and Firefox 1.0 or higher.
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Q: How can I view
statements for previous months?
A: Click
the "Statement Date" of the month you want
to view from the list of available statements.
Up to 12 months of online statements are available
for viewing
as your history accumulates.
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Q: How do I save eStatements to my computer?
A: Once you have opened your eStatement and are viewing it in Adobe Reader, go to the File menu and choose “Save”. Name the statement file whatever you would like and choose the location you would like to save it to on your computer. Alternatively, you can just right-click on the date of the statement you want to save and choose “Save Target As” from the pop-up menu, name the statement file whatever you would like and choose the location you would like to save it to on your computer.
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Q:
Will I still receive paper statements?
A: No, you can either receive paper
statements or electronic statements, not
both.
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Q: How do I change the email address that eStatement notifications are sent to?
A: Simply login to Online Banking, click on the “eStatements” link, in the window that opens click on “Change Email” from the menu on the left. On the page that loads enter your new email address and click update.
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Q: Can I have my eStatement email notification sent to two different email addresses?
A: No. We can only send your eStatement notification to one email address; however, you can access your statements via any computer with Internet access. Simply log in to Online Banking and click on the “eStatement” link in order to retrieve your eStatements.
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Q: How do I get my eStatement if I accidentally delete the e-mail notification that my statement is ready?
A: Simply log in to Online Banking and click on the “eStatement” link.
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Q: How do I cancel eStatements?
A: You must contact SELCO in order to switch back to paper statements. You can call SELCO at 800-445-4483 or 541-686-8000, send a secure message via Online Banking, or come in to any branch in to request to have your statements switched from electronic delivery to paper delivery.
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Q: Can I receive a printed
statement if my computer isn't working or I need one for some reason?
A: Yes, you may request a printed statement by calling (800) 445-4483, or by
emailing us. You will be charged the normal
statement copy fee for
each page requested.
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Q: Can I view my credit union’s MemberNotes newsletter online?
A: Yes, select the “Member Notes” link next to statement month you wish to view Member Notes for from the eStatement index page.
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Q: Can my VISA® account statement be viewed?
A. Yes. If you have a VISA® account you will see a VISA® tab in the eStatement site. You will need to click on this tab and accept the user agreement to switch your VISA® statement to electronic delivery.
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Q: Can I receive my monthly statement electronically and my VISA® statement via paper delivery?
A. Yes. Your monthly statement and VISA® statement are controlled separately so you can have either one delivered via paper or delivered electronically.
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Q: Whom do I contact about
statement discrepancies?
A: To resolve possible statement discrepancies, select the "Reconciliation" button
and print the form. Enter the requested information. If your account does not
balance, contact SELCO through the "Contact us" page available from
the main SELCO homepage.
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Q: Do I need to have cookies enabled in order to log into the eStatement website?
Yes, you must have cookies enabled in order to log in to Online Banking, and to use the eStatement site.
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Q: I have Windows XP and when I download
and try to open my eStatement it says
that a preview is not available. Why can’t I see my eStatement?
A. Your computer may not have the correct file type association for Adobe Acrobat
Reader.
To correct this: Right-click
the eStatement file, a pop-up menu will display. Select Open With from the pop-up
menu and then select
Choose Program. From the list choose Acrobat Reader and
then select the check box that says "Always use
the selected program to open this kind of file. "After
you have done this you should be able to just double-click
your
eStatement file and have it open in
Acrobat Reader.
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1-800-445-4483