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Internet
Privacy at SELCO
Also see:
SELCO Community Credit Union Privacy Policy
If I complete an application on the SELCO Community Credit Union web
site, what do you do with this information?
We use application information to complete requests and/or transactions.
We may share personal information with our business partners
in order to deliver products and services which you have requested
(for example, obtaining a credit bureau if you applied for a
loan).
SELCO Community Credit Union will not sell personal information to a third
party for the purpose of solicitation. Information may, from
time to time, be made available on a limited basis to SELCO Community Credit Union business partners, to provide special offers or
promotions of products or services that may be of interest to
particular members in accordance with applicable law. Our business
partners are carefully selected and share the same strict business
principles as SELCO Community Credit Union.
If I send you an e-mail, what do you do with it?
When you communicate to us through e-mail, we use your e-mail
address only for the purpose of responding to your comments,
questions and concerns.
SELCO does support an optional Listserver, "SELCO Electronic
Mailing List," which provides Members and potential Members
with financial news and information about promotions, products
and services. We only send information about current promotions
and products and services to members who subscribe to this mailing
list. You will never receive unsolicited email from SELCO Community Credit Union unless you personally authorize it by subscribing to our
mailing list. You always have the ability to unsubscribe at
any time. To unsubscribe, please read the instructions in the
confirmation email you received when signing up, or contact
us by email, phone, fax, or mail. Your email address provided
in order to join the list will not be sold, nor will it be shared
with others outside the credit union, unless we are compelled
to do so by law.
Do you use website tracking software? If so, what
do you do with the information?
Yes, SELCO Community Credit Union uses web tracking software. We collect
information about the name of the domain from which you access
the Internet (example: lane.edu, aol.com, or pacinfo.com) and
the site from which you came from. We use this information for
internal analysis only, which helps us improve the content of
our web site for your future visits. Our web servers also collect
information about browser and operating system types and which
pages each user visits. We review traffic, hardware, and software
statistics in order to make our site more accessible to all
members and to tailor information to individual visitors and
for traffic audits. After we use this information for these
purposes we discard it.
What do you do with information from online surveys?
The information you provide on surveys and promotions will be
used for internal marketing purposes only, including developing
new content that meets your specific needs or content that needs
updating due to accessibility or functionality problems.
How is my account information on Online Banking held private
from other people going to your web site?
We store no member information on our web server that is
accessed by the public. All account information is housed on
computers that are behind our firewall (protected area). The
web server only passes information between your browser and
our computers located behind the firewall, and vice-versa.
When using Online Banking and Bill Payer, what kind of security
procedures are in place to protect my personal information?
All Online Banking sessions are authenticated and encrypted
for your privacy. The authentication of a Online Banking session
is handled through your Account Number and PIN combination,
which is required at login. When you sign up for the Online
Banking service, you can request a PIN to access Online Banking.
In addition, you have the ability to change your PIN at any
time in the Maintenance section of Online Banking.
The encryption is accomplished by establishing a Secure Socket
Layer (SSL) connection between the browser and the Web server.
You can only access Online Banking with an SSL-compliant browser.
All application forms and all areas of Online Banking are secure
pages, which means that at no time can your information be accessed
by anyone other than a SELCO Community Credit Union representative.
Is the information on Online Banking timely and accurate?
Yes. All information and transactions conducted during normal
business hours are handled on a real-time, online basis. After
business hours all transactions are handled on a store and forward
basis. In this instance they are posted to your account the
next business day.
NOTE: The Online Banking access time is subject to the constraints
associated with the Internet. The faster your Internet connection,
the better your performance will be on Online Banking. Throughout
the application we have applied design consistency to the Online
Banking pages to improve loading. We recommend that you use
a 56kbs modem for an optimum connection when accessing Online
Banking.
I notice that Online Banking uses cookies when I use that
application. What do you do with the information gathered?
SELCO Community Credit Union uses cookies with Online Banking as a means
of maintaining the integrity of your session. They are a requirement
for Online Banking to function properly. You must have cookies
turned on to access Online Banking. It is recommended that you
turn off any options warning you before accepting cookies. The
cookies taken will not be sold, nor will any related information
be shared with others outside the credit union, unless we are
compelled to do so by law.
There are certain areas on your Web site that use a Co-Branded
Label area that is not owned and operated by SELCO Community Credit Union.
What happens to information provided to those entities?
SELCO Community Credit Union has, wherever possible, structured its
Partnerships with entities that share the same privacy values
as we do. Some of the Partnerships developed have these terms
expressed in our Agreement with the other party. If you believe
that your privacy has been violated on a Partner site, please
contact us immediately. |
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1-800-445-4483