Bill Payer User Guide

Bill Payer Users' Guide

SELCO Community Credit Union
PO BOX 7487
Eugene, OR 97401
1-800-445-4483
www.selco.org

August 2005

Table of Contents

Introduction
What is Bill Payer?
What Bill Payer is NOT
Bill Payer Security
Bill Payer Service Fees
When Are Bill Payer Payments Sent?
Enabling Bill Payer
Setting Your Default Bill Pay Account
Setting Up Payees
Scheduling Payments -- One-Time vs. Recurring
Setting Up One-Time Payments
Deleting or Changing One-Time Payments
Setting Up Recurring Payments -- Fixed & Variable
Deleting or Changing Recurring Payments
Bill Payer Payment History

Introduction --back to top

Thank you for your interest in SELCO's Bill Payer service. In this guide you will find detailed information on different aspects of our Bill Payer service. This information will help you get more use out of this valuable member service.

What is Bill Payer? --back to top

Bill Payer is a very convenient way for SELCO members to amke payments. Fundamentally, Bill Payer is a smart electronic checkbook offering members the ease and convenience of making payments online through their personal computer.

What Bill Payer is NOT --back to top

Bill Payer is not necessarily a faster way for users to make payments. Bill Payer transactions are a combination of paper-based payments and electronic payments. Currently, a little less than half of payments are paper-based, but the number of electronic vendors is growing steadily. Paper-based transactions may actually take longer than the members' own payment since they are not accompanied by the vendors' remittance slip, Which is designed to be processed by the vendors' own unique automated processing systems. Electronic payments, on the other hand, are usually faster than the users' own payments, usually posting in an average of two business days.

Bill Payer Security --back to top

Your account number and PIN/Password are required to access the Online Banking and Bill Payer system. 128-bit encryption scrambles your transmissions when crossing the Internet. After entering a PIN/Password incorrectly five times, access to an account is blocked. You are responsible for protecting the secrecy of your PIN/Password. We recommend you not store secured pages in your cache or leave your computer unattended while you are logged in to Personal Branch. To learn how to change this setting please visit:

http://www.selco.org/onlinebanking/config

VeriSign, the recognized leader in Internet security, allows you to see the security features of SELCO’s Online Banking and Bill Payer services before you use them. Click on on SELCO’s home page and then click on the VeriSign seal to learn more about the security of Online Banking and Bill Payer services.

VeriSign has issued to SELCO Community Credit Union’s website a unique ID, assuring members who use the web site that communications are encrypted for privacy. Based on the same technology used to protect nuclear missile codes, VeriSign Secure Server IDs provide the strongest security available today.

When talking about Internet security, the term encryption is often used. Encryption takes meaningful text and numbers and scrambles them into numerical nonsense before transmitting them across the Internet. Your account information becomes "all mixed up and nonsense" when encryption is in place.

The encryption process occurs for information going in both directions, from your computer to the credit union and vice versa. Encryption uses complex algorithmic formulas to create a key that is used to translate the nonsense back to your desired command. There are billions of potential keys, and a different key is used for each Online Banking session. Your computer and SELCO’s computer establish this key when your Online Banking session begins.

Bill Payer Service Fees --back to top

Pay an unlimited number of bills with no monthly service charge.

Bill Payer stop payment: $10.00 per item

Bill Payer check copy : $ 5.00 per item

Stop payments can only be placed on payments that are sent in the form of a check through the USPS. Electronic payments cannot be stopped once they have been sent. You will have to work with the vendor/payee that you sent the payment to in order to recover funds sent in the form of an electronic payment.

When Are Bill Payer Payments Sent? --back to top

Bill Payer payments are sent once per business day at 6:30 AM. If you submit a payment after this time, your payment will be sent during the next Bill Payer run. Once again, Bill Payer only runs on business days. If federal or other holidays fall on a week day, then Bill Payer payments will be sent the next business day following the holiday.

Enabling Bill Payer --back to top

SELCO’s no-cost Online Banking service is required to use Bill Payer. In order to sign up for SELCO’s no-cost Online Banking service you have two options:

1) Sign up online by visiting this page:

https://selco.org/onlinebanking/OnlineBankingSetup.asp

2) Call or visit any branch of SELCO Community Credit Union and ask to be set up to use Online Banking.

Once you have been set up for Online Banking, or if you are an existing user, you will need to log in to Online Banking from the SELCO homepage and then click on the "Pay Bills" link to enable Bill Payer. You will be presented with a user agreement that you must agree to in order to use the Bill Payer service.

Setting Your Default Bill Pay Account --back to top

Your default account is the share that your payments will be drawn from when a payment is scheduled. When you first use Bill Payer, your default account is set to be your membership shares (or savings). If you do not wish for your membership shares to be your default account you have the ability to change it to be your checking account.

To change your default account you will need to be logged into Online Banking and in the Bill Payer section. Click on the link in the menu on the left hand side of the screen that says, "Change Default Bill Pay Account":

Choose the share from the drop down menu that you would like to use for your default account. All shares that can be set as your default account will show in the drop down menu.

Once you have selected the share that you would like to have as your default account click on the "Preview Changes" button. This will take you to the confirmation page which will show you what your new default account will be.

If the new default bill pay account that is listed is the share that you want to have as your default account click on the button that says, "Change Default Account". Once you have done this, your default account will be set to the share you selected. You will receive a confirmation number that this action has taken place on the confirmation page.

Setting Up Payees --back to top

Before you can pay bills you will need to set up payees in Bill Payer. You will do this by entering in the information about your payees within the Bill Payer system. It will then store this payee information for you to use to schedule payments.

To set up a payee click on the link from the menu on the left hand side of the screen that says, "Add New Payees".

This will take you to the "Add New Payees" page where you will be able to enter the information about the payee that you would like to set up. You can enter two types of payees, Business Payees (payees that are a business) and Individual Payees (payees that are a person).

To add a business payee you will need to select "Business Payee" as the payee type and fill out the following information:

Payee Name - Enter the full business name exactly as it appears on the bill's remittance slip/envelope.

Address - Enter the business address found on the remittance slip and/or envelope. This should match the address where you normally mail the bill.

Payee Phone Number - Enter the phone number listed for the payee on your remittance slip and/or envelope.

Account Number on Bill - Enter the account number exactly as it appears on the remittance slip, including spaces and/or dashes.

Name on Bill - Enter the name of the person to whom the bill is mailed.

Payee Alias (optional) - Enter the nickname that you would like to give this payee, this is the name that will show up in your payee list for this payee. If you do not enter a nickname then the name in the "Payee Name" field is what will show in your payee list.

To add an individual payee you will need to select "Individual Payee" as the payee type and fill out the following information:

Payee Name - Enter the first and last name of the individual that you want to pay.

Address - Enter the address of the person whom you want to pay.

Payee Phone Number - Enter the phone number of the person that you want to pay.

Payment From - Put your name, or the name of the person who wants to receive credit for this payment here.

Account Number on Bill (optional) - Enter an account number if you have one, or you can enter any other information that would designate how this payment is to be credited such as your last name, an address, etc. This is not a required field for an individual payee.

Payee Alias (optional) - Enter the nickname that you would like to give this payee, this is the name that will show up in your payee list for this payee. If you do not enter a nickname then the name in the "Payee Name" field is what will show in your payee list.

If you set up an Individual Payee, you do have an electronic transfer option. This requires that you enter the bank account number and routing number for the account that this payee would like your payment to go to. If you do not enter this information, then the payment will be sent in the form of a check through the US Mail.

Payee Account Number (optional) - Account number of the payee at their financial institution.

Payee Routing/Transit Number (optional) - Routing/ABA/Transit number of the financial institution where the payee’s account resides.

Scheduling Payments -- One-Time vs. Recurring --back to top

Bill Payer allows you to set up several different types of payments depending on how you would like to pay your bills. The following payment options are available:

One Time Payment - Allows you to set up a payment to a payee to be paid once

Recurring Payment, Fixed Amount - Allows you to set up a payment that is a fixed amount and will be sent on a regular basis that is determined by you. You have several options for recurrence such as:

Weekly
Every Other Week
Twice A Month
Monthly
Every Other Month
Quarterly
Twice A Year
Annually

Please consult the help system in Bill Payer when setting up a recurring payment in order to get explanations of the different types of recurrence by clicking on "Help" in the menu.

Recurring Payment, Variable Amount - Allows you to set up a payment that is a variable amount and will be sent on a regular basis that is determined by you. You will need to enter the new payment amount each time this payment is to be sent. You also have the same recurrence options with this type of recurring payment.

Setting Up One-Time Payments --back to top

To set up a One-Time payment you will need to log in to Online Banking, click on the "Pay Bills" link from the menu, this will take you to the pending payments page. There are two places for you to click to add one-time payments, from the menu on the left hand side of the page, or from the pending payments page, click the link in either spot that says "Make One-Time Payments".

After you have done this the "Make One-Time Payments" page will display, and allow you to select any payees that you would like to set up one time payments for. In the example, we will only set up one payment to one payee, but you can set up multiple payments to multiple payees by selecting the check box next to each payee that you’d like to pay.

After selecting the check box next to the payee(s) that you would like to pay, click on the "Continue to Worksheet" button. Now you will be taken to the worksheet page where you can select the account you want the bill to be paid from (if different from your default account), schedule the date it is to be paid, and enter the amount that is to be paid.

After you have entered in all of the payment information for this bill, click on the "Preview Payments" button to see the preview page.

If all payment information is correct, click on the "Send Payments" button in order to send the payment. You will be provided with a confirmation number for this action that you can save if you choose to do so.

Tip: Rather than printing out the confirmation pages and wasting paper and ink from your printer, you can copy the number and paste it into a document or spreadsheet along with the payment date and who the payment was sent to for record keeping purposes.

If you would like to schedule another One-Time Payment just click on the button that says "Make Another One-Time Payment".

Deleting or Changing One-Time Payments --back to top

You can only delete a payment if it has not already been sent. If the payment has not been sent it will show on the "View/Edit Pending Payments" page. Click on the link from the menu on the left hand side of the page that says "View/Edit Pending Payments", and then click on the payment that you would like to delete.

After clicking on the payment you will be taken to the edit page where you can make changes to the payment (you can make changes to payment account, payment date, payment amount and then click "Preview Payment Changes" to preview the changes) or delete the payment (by clicking on the "Delete Payment" button).

Setting Up Recurring Payments -- Fixed & Variable --back to top

To set up a Recurring Payment you will need to log in to Online Banking, click on the "Pay Bills" link from the menu, this will take you to the pending payments page. There are two places for you to click to add recurring payments, from the menu on the left hand side of the page, or from the pending payments page, click the link in either spot that says "Set Up Recurring Payments".

After you have done this the Set Up Recurring Payments page will display and will allow you to select the payee, and set up payment details for this payment.

To set up the recurring payment you must do the following:

1. Select the payee that you want to pay
2. Select the payment account if different from your default account
3. Enter the start payment date
4. Enter the frequency of payments (descriptions of the different frequencies are available from the help system, you can access this by clicking on the "Help" link in the menu from the ‘Set Up Recurring Payments’ page)
5. Enter the number of payments (leave blank for an indefinite number of payments)
6. Select whether the payment amount varies or not (if the payment varies you will have to enter the new payment amount for each payment cycle, if the payment does not vary then enter in the fixed amount which will be sent each time the payment is made)
7. Enter the payment amount

After you have completed these steps, click on the "Preview Payment" button to preview the payment to ensure that all information is correct.

If all of the information is correct, click on the button that says "Send Payments" in order to set up the recurring payment.

If all payment information is correct, click on the "Send Payments" button in order to send the payment. You will be provided with a confirmation number for this action that you can save if you choose to do so.

Tip: Rather than printing out the confirmation pages and wasting paper and ink from your printer, you can copy the number and paste it into a document or spreadsheet along with the payment date and who the payment was sent to for record keeping purposes.

Deleting or Changing Recurring Payments --back to top

Recurring payments will show on the pending payments page until the series of payments is complete, this can be a set number of payments or an indefinite number of payments depending on how you set the payment up originally. Click on the link for the recurring payment that you would to edit from the "Pending Payments" page.

After clicking on the payment you will be taken to the edit page where you can make changes to the payment (you can make changes to payment account, total number of payments, whether there are an indefinite number of payments, and payment amount) and then click "Preview Payment Changes" to preview the changes or delete the payment (by clicking on the "Delete Payment" button).

You cannot change the date of a recurring payment, if you wish to change the date you must delete the payment and re-create it to be sent on the date that you want to change it to.

Bill Payer Payment History --back to top

To view your payment history for Bill Payer, click on the link in Bill Payer that says "Payment History". On the page that loads, Bill Payer will list your last 90 days worth of payments to your payees along with the date the payment was sent, when the payment cleared, the status of the payment, and the amount of the payment.

The payment date in Bill Payer will be the day that you see the withdrawal from your account when you look at account history in Online Banking.

If you have comments, questions, or suggestions regarding this user guide please send them to: info@selco.org

Introduction	--back to top
Thank you for your interest in SELCO's Bill Payer service. In this guide you will find detailed information on different aspects of our Bill Payer service. This information will help you get more use out of this valuable member service.
What is Bill Payer?	--back to top
Bill Payer is a very convenient way for SELCO members to amke payments. Fundamentally, Bill Payer is a smart electronic checkbook offering members the ease and convenience of making payments online through their personal computer.
What Bill Payer is NOT	--back to top
Bill Payer is not necessarily a faster way for users to make payments. Bill Payer transactions are a combination of paper-based payments and electronic payments. Currently, a little less than half of payments are paper-based, but the number of electronic vendors is growing steadily. Paper-based transactions may actually take longer than the members' own payment since they are not accompanied by the vendors' remittance slip, Which is designed to be processed by the vendors' own unique automated processing systems. Electronic payments, on the other hand, are usually faster than the users' own payments, usually posting in an average of two business days.
Bill Payer Security	--back to top
Your account number and PIN/Password are required to access the Online Banking and Bill Payer system. 128-bit encryption scrambles your transmissions when crossing the Internet. After entering a PIN/Password incorrectly five times, access to an account is blocked. You are responsible for protecting the secrecy of your PIN/Password. We recommend you not store secured pages in your cache or leave your computer unattended while you are logged in to Personal Branch. To learn how to change this setting please visit: http://www.selco.org/onlinebanking/config VeriSign, the recognized leader in Internet security, allows you to see the security features of SELCO’s Online Banking and Bill Payer services before you use them. Click on on SELCO’s home page and then click on the VeriSign seal to learn more about the security of Online Banking and Bill Payer services. VeriSign has issued to SELCO Community Credit Union’s website a unique ID, assuring members who use the web site that communications are encrypted for privacy. Based on the same technology used to protect nuclear missile codes, VeriSign Secure Server IDs provide the strongest security available today. When talking about Internet security, the term encryption is often used. Encryption takes meaningful text and numbers and scrambles them into numerical nonsense before transmitting them across the Internet. Your account information becomes "all mixed up and nonsense" when encryption is in place. The encryption process occurs for information going in both directions, from your computer to the credit union and vice versa. Encryption uses complex algorithmic formulas to create a key that is used to translate the nonsense back to your desired command. There are billions of potential keys, and a different key is used for each Online Banking session. Your computer and SELCO’s computer establish this key when your Online Banking session begins.
Bill Payer Service Fees	--back to top
Pay an unlimited number of bills with no monthly service charge. Bill Payer stop payment: $10.00 per item Bill Payer check copy : $ 5.00 per item Stop payments can only be placed on payments that are sent in the form of a check through the USPS. Electronic payments cannot be stopped once they have been sent. You will have to work with the vendor/payee that you sent the payment to in order to recover funds sent in the form of an electronic payment.
When Are Bill Payer Payments Sent?	--back to top
Bill Payer payments are sent once per business day at 6:30 AM. If you submit a payment after this time, your payment will be sent during the next Bill Payer run. Once again, Bill Payer only runs on business days. If federal or other holidays fall on a week day, then Bill Payer payments will be sent the next business day following the holiday.
Enabling Bill Payer	--back to top
SELCO’s no-cost Online Banking service is required to use Bill Payer. In order to sign up for SELCO’s no-cost Online Banking service you have two options: 1) Sign up online by visiting this page: https://selco.org/onlinebanking/OnlineBankingSetup.asp 2) Call or visit any branch of SELCO Community Credit Union and ask to be set up to use Online Banking. Once you have been set up for Online Banking, or if you are an existing user, you will need to log in to Online Banking from the SELCO homepage and then click on the "Pay Bills" link to enable Bill Payer. You will be presented with a user agreement that you must agree to in order to use the Bill Payer service.
Setting Your Default Bill Pay Account	--back to top
Your default account is the share that your payments will be drawn from when a payment is scheduled. When you first use Bill Payer, your default account is set to be your membership shares (or savings). If you do not wish for your membership shares to be your default account you have the ability to change it to be your checking account. To change your default account you will need to be logged into Online Banking and in the Bill Payer section. Click on the link in the menu on the left hand side of the screen that says, "Change Default Bill Pay Account": Choose the share from the drop down menu that you would like to use for your default account. All shares that can be set as your default account will show in the drop down menu. Once you have selected the share that you would like to have as your default account click on the "Preview Changes" button. This will take you to the confirmation page which will show you what your new default account will be. If the new default bill pay account that is listed is the share that you want to have as your default account click on the button that says, "Change Default Account". Once you have done this, your default account will be set to the share you selected. You will receive a confirmation number that this action has taken place on the confirmation page.
Setting Up Payees	--back to top
Before you can pay bills you will need to set up payees in Bill Payer. You will do this by entering in the information about your payees within the Bill Payer system. It will then store this payee information for you to use to schedule payments. To set up a payee click on the link from the menu on the left hand side of the screen that says, "Add New Payees". This will take you to the "Add New Payees" page where you will be able to enter the information about the payee that you would like to set up. You can enter two types of payees, Business Payees (payees that are a business) and Individual Payees (payees that are a person). To add a business payee you will need to select "Business Payee" as the payee type and fill out the following information: Payee Name - Enter the full business name exactly as it appears on the bill's remittance slip/envelope. Address - Enter the business address found on the remittance slip and/or envelope. This should match the address where you normally mail the bill. Payee Phone Number - Enter the phone number listed for the payee on your remittance slip and/or envelope. Account Number on Bill - Enter the account number exactly as it appears on the remittance slip, including spaces and/or dashes. Name on Bill - Enter the name of the person to whom the bill is mailed. Payee Alias (optional) - Enter the nickname that you would like to give this payee, this is the name that will show up in your payee list for this payee. If you do not enter a nickname then the name in the "Payee Name" field is what will show in your payee list. To add an individual payee you will need to select "Individual Payee" as the payee type and fill out the following information: Payee Name - Enter the first and last name of the individual that you want to pay. Address - Enter the address of the person whom you want to pay. Payee Phone Number - Enter the phone number of the person that you want to pay. Payment From - Put your name, or the name of the person who wants to receive credit for this payment here. Account Number on Bill (optional) - Enter an account number if you have one, or you can enter any other information that would designate how this payment is to be credited such as your last name, an address, etc. This is not a required field for an individual payee. Payee Alias (optional) - Enter the nickname that you would like to give this payee, this is the name that will show up in your payee list for this payee. If you do not enter a nickname then the name in the "Payee Name" field is what will show in your payee list. If you set up an Individual Payee, you do have an electronic transfer option. This requires that you enter the bank account number and routing number for the account that this payee would like your payment to go to. If you do not enter this information, then the payment will be sent in the form of a check through the US Mail. Payee Account Number (optional) - Account number of the payee at their financial institution. Payee Routing/Transit Number (optional) - Routing/ABA/Transit number of the financial institution where the payee’s account resides.
Scheduling Payments -- One-Time vs. Recurring	--back to top
Bill Payer allows you to set up several different types of payments depending on how you would like to pay your bills. The following payment options are available: One Time Payment - Allows you to set up a payment to a payee to be paid once Recurring Payment, Fixed Amount - Allows you to set up a payment that is a fixed amount and will be sent on a regular basis that is determined by you. You have several options for recurrence such as: Weekly Every Other Week Twice A Month Monthly Every Other Month Quarterly Twice A Year Annually Please consult the help system in Bill Payer when setting up a recurring payment in order to get explanations of the different types of recurrence by clicking on "Help" in the menu. Recurring Payment, Variable Amount - Allows you to set up a payment that is a variable amount and will be sent on a regular basis that is determined by you. You will need to enter the new payment amount each time this payment is to be sent. You also have the same recurrence options with this type of recurring payment.
Setting Up One-Time Payments	--back to top
To set up a One-Time payment you will need to log in to Online Banking, click on the "Pay Bills" link from the menu, this will take you to the pending payments page. There are two places for you to click to add one-time payments, from the menu on the left hand side of the page, or from the pending payments page, click the link in either spot that says "Make One-Time Payments". After you have done this the "Make One-Time Payments" page will display, and allow you to select any payees that you would like to set up one time payments for. In the example, we will only set up one payment to one payee, but you can set up multiple payments to multiple payees by selecting the check box next to each payee that you’d like to pay. After selecting the check box next to the payee(s) that you would like to pay, click on the "Continue to Worksheet" button. Now you will be taken to the worksheet page where you can select the account you want the bill to be paid from (if different from your default account), schedule the date it is to be paid, and enter the amount that is to be paid. After you have entered in all of the payment information for this bill, click on the "Preview Payments" button to see the preview page. If all payment information is correct, click on the "Send Payments" button in order to send the payment. You will be provided with a confirmation number for this action that you can save if you choose to do so. Tip: Rather than printing out the confirmation pages and wasting paper and ink from your printer, you can copy the number and paste it into a document or spreadsheet along with the payment date and who the payment was sent to for record keeping purposes. If you would like to schedule another One-Time Payment just click on the button that says "Make Another One-Time Payment".
Deleting or Changing One-Time Payments	--back to top
You can only delete a payment if it has not already been sent. If the payment has not been sent it will show on the "View/Edit Pending Payments" page. Click on the link from the menu on the left hand side of the page that says "View/Edit Pending Payments", and then click on the payment that you would like to delete. After clicking on the payment you will be taken to the edit page where you can make changes to the payment (you can make changes to payment account, payment date, payment amount and then click "Preview Payment Changes" to preview the changes) or delete the payment (by clicking on the "Delete Payment" button).
Setting Up Recurring Payments -- Fixed & Variable	--back to top
To set up a Recurring Payment you will need to log in to Online Banking, click on the "Pay Bills" link from the menu, this will take you to the pending payments page. There are two places for you to click to add recurring payments, from the menu on the left hand side of the page, or from the pending payments page, click the link in either spot that says "Set Up Recurring Payments". After you have done this the Set Up Recurring Payments page will display and will allow you to select the payee, and set up payment details for this payment. To set up the recurring payment you must do the following: 1. Select the payee that you want to pay 2. Select the payment account if different from your default account 3. Enter the start payment date 4. Enter the frequency of payments (descriptions of the different frequencies are available from the help system, you can access this by clicking on the "Help" link in the menu from the ‘Set Up Recurring Payments’ page) 5. Enter the number of payments (leave blank for an indefinite number of payments) 6. Select whether the payment amount varies or not (if the payment varies you will have to enter the new payment amount for each payment cycle, if the payment does not vary then enter in the fixed amount which will be sent each time the payment is made) 7. Enter the payment amount After you have completed these steps, click on the "Preview Payment" button to preview the payment to ensure that all information is correct. If all of the information is correct, click on the button that says "Send Payments" in order to set up the recurring payment. If all payment information is correct, click on the "Send Payments" button in order to send the payment. You will be provided with a confirmation number for this action that you can save if you choose to do so. Tip: Rather than printing out the confirmation pages and wasting paper and ink from your printer, you can copy the number and paste it into a document or spreadsheet along with the payment date and who the payment was sent to for record keeping purposes.
Deleting or Changing Recurring Payments	--back to top
Recurring payments will show on the pending payments page until the series of payments is complete, this can be a set number of payments or an indefinite number of payments depending on how you set the payment up originally. Click on the link for the recurring payment that you would to edit from the "Pending Payments" page. After clicking on the payment you will be taken to the edit page where you can make changes to the payment (you can make changes to payment account, total number of payments, whether there are an indefinite number of payments, and payment amount) and then click "Preview Payment Changes" to preview the changes or delete the payment (by clicking on the "Delete Payment" button). You cannot change the date of a recurring payment, if you wish to change the date you must delete the payment and re-create it to be sent on the date that you want to change it to.
Bill Payer Payment History	--back to top
To view your payment history for Bill Payer, click on the link in Bill Payer that says "Payment History". On the page that loads, Bill Payer will list your last 90 days worth of payments to your payees along with the date the payment was sent, when the payment cleared, the status of the payment, and the amount of the payment. The payment date in Bill Payer will be the day that you see the withdrawal from your account when you look at account history in Online Banking.
If you have comments, questions, or suggestions regarding this user guide please send them to: info@selco.org