2024 tax forms are being mailed and are also available in digital banking by selecting "Documents & Statements" from the menu. Click here to learn more.

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Security and Account Alerts

Help secure your accounts with alerts, two-step verification, and more.

Credit union digital banking account and card alerts

Keep tabs on your accounts

Customize what alerts you receive and when.

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Turn on real-time alerts

Customize notifications for transaction, login, and balance activity.

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Create advanced card alerts

Go a step further by setting alerts and spending limits for specific cards, merchants, and transaction types (e.g., online or in-person).

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Enable security alerts via text or push

Update your security alert destinations to be notified of suspicious digital banking activity via text or push notifications (email is enabled by default).

Credit union digital banking security setting options

Log in securely

Paired with a strong password, these tips can take your account security to the next level. 

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Set up Fingerprint/Face ID

Access digital banking quickly, securely, and uniquely with your biometric login.

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Customize and enhance your authentication

Opt in to push authentication to boost your security and authenticate with the tap of a button (SELCO mobile app required). Alternatively, switch from receiving text/phone security codes to using an authenticator app of your choice.

Frequently asked questions

To manage and secure your accounts and cards conveniently, we encourage the following:

  • Enroll in security alerts. By opting in to receive security alerts for your accounts, you’ll get either a text message or push notification if suspected activity takes place on your account. To opt in, simply log in to digital banking, click or tap “Alerts,” then "Security Alerts," and check the "Mobile Phone Number" box. 
  • Enroll in fraud text alerts. By opting in to receive fraud text alerts, you’ll get a text message when there is suspected fraud on your card. To opt in, simply log in to digital banking, click or tap “Alerts,” then "Fraud Text Alerts," then toggle the "Enable Fraud Text Alerts" to the right. 
  • Use card controls to lock your card when you're not using it. Available in digital banking, card controls allow you to lock and unlock your SELCO cards right from your phone. For extra security, keep your card locked, and simply unlock it temporarily while making a transaction.

 

Multi-factor authentication is a security system designed to ensure you are who you say you are and that you’re the only person who can access your account. The first factor is your normal username and password, and the ensuing factors come via one of these methods:

  • A code sent to your device or generated from an authentication app. SELCO Digital Banking employs Google Authenticator, a more modern option that requires less frequent authentication requests while still providing the benefit of added protection.
  • One-time codes sent via text, voice call, or email.
  • One-time calls from SELCO’s Service Center.
  • Fingerprint/Face ID.
  • Push notifications.

For even more security, you can opt to be doubly authenticated each time.

If you call us, we’ll ask for information for verification purposes. However, SELCO does not make outbound calls from our 800 number and will never send you a text asking for your:

  • Personal Identification Number (PIN).
  • Full SSN (though we may ask for it when you call us).
  • Three-digit code on the back of your card.

If you’re ever unsure you’re speaking with a SELCO representative, hang up and call us directly at 800-445-4483.

  • Immediately contact your financial institution.
  • Monitor your credit. Visit annualcreditreport.com for free credit reports (check every four months for regular monitoring). ​
  • Report any internet crimes to IC3.gov.

Resources

Tips for spotting scams

Learn how to identify fraud and recognize red flags to stay one step ahead of fraudsters. 

Visit Security Center

Security and privacy how-tos

Review account features and the steps you can take to help protect yourself from fraud.

View How-To Resources